Lang:
book

Faq

The Hotel Relais des Glaciers is a facility which has the mountain as its reference point. We like to give our guests the typical atmosphere of a house in the mountains, with a rustic and cosy environment.

BOOKING

Is it possible to book online?
Absolutely yes! You can go directly on our website, search for the dates, check for the availability and with just a few clicks you can book your holiday.

For those who prefer instead a direct contact, our email address is richieste@hotelrelaisdesglaciers.com
Do I get any discount if I book directly with you?
Precisely! If you book directly you have many advantages, such as:
  1. A good welcome glass of Prosecco at the bar
  2. 5% discount on spa treatments if booked before arrival
  3. Complimentary shuttle service if you book a restaurant out of Champoluc
  4. You can insure your holiday with Allianz BOOKING PROTECTION
  5. Customization of offers and quotations directly with us
When a reservation is considered confirmed?
A reservation is confirmed only upon receipt of a credit card number as guarantee or of a deposit in addition to the confirmation mail, all in the modes and times set by the offer.

The availability and the rates of the rooms and of the treatments are very variable on the basis of the evolution of the occupancy, of the events scheduled and of the season. We invite anyone has doubts or problems to confirm a reservation, to contact us to find together the best solution available.
In case of unexpected event, is it possible to cancel the reservation?
Certainly, our cancellation policy is provided at the time of booking.

To ease your worries, you can activate the insurance "Booking Protection" by Allianz Global Assistance, (you will find the link on the first page of our web site) the insurance policy that protects your holiday in case of cancellation of the reservation, interruption of the stay or delayed arrival at our hotel.
All rooms have a balcony?
No, not all rooms have a balcony.

At the time of booking you can ask for the availability of a room with a balcony.
Is there a tourist tax to pay?
Yes, the prices indicated do not include the tax, which applies in the figure of € 1,60 per person per day starting from the age of 14, VAT not applicable and for a maximum of 7 days.
At what time will the room be available on the day of arrival?
We guarantee the delivery of the room from 2.00 p.m. but it is possible to arrive also early in the morning at the hotel and take advantage of some services, including the Wellness Centre starting from 10.00 a.m.
How can I pay at the check-out?
We accept the following modes of payment: cash, ATM, credit cards (except American Express) or bank transfer
How can I be informed about the offers or the events in program?
It is very easy! Just subscribe to our newsletter directly from our web site or follow us on Facebook or Instagram and you will always be informed about all the news, browse through our photos, know in advance the events that we have in program and be always connected with us!

TASTE

Is breakfast included in the price of all the rooms?
Yes, breakfast is our strong point... An abundant breakfast buffet based on typical products of the Valle d'Aosta with cakes, cookies, homemade jams, fresh fruit, show cooking with eggs, pancakes, crepes and much more… awaits you every morning, included in the price of the room.
What are the breakfast times?
We thought to pamper our guests with a very special service: we want to allow everyone to enjoy a well-deserved rest as they expect to enjoy during a holiday.

For this reason the breakfast service is guaranteed for the whole morning from 7.30 until 11.30 a.m.! Do you know that you could have breakfast twice? The first one is included in the price, while the second one will be charged as extra.
Do you have a restaurant inside the hotel?
No, but we prepared a small menu that allows you to enjoy snacks every day from 12.30 until 10.30 p.m.

The proposal includes platters, sandwiches and some convivial dish from Valle d’Aosta. You can browse our proposals here link.

Our philosophy is: “Follow your favourite rhythms, no timetables, no constraint. The freedom to choose is a luxury that makes your holiday unique and personalized".

If you decide instead to go out for dinner we will be at your complete disposal to suggest you a restaurant to suit your taste.

From the traditional gourmet restaurant of the Valle d’Aosta, to the Baita at high altitude, or an excellent pizza…

And in case the restaurant is not located in the vicinity of the hotel we would be happy to accompany you and to come pick you up at the end of your dinner with our shuttle service.

if you decide instead to go out for dinner we will be at your complete disposal to suggest you a restaurant to suit your taste: from the traditional gourmet restaurant of the Valle d’Aosta, to the Baita at high altitude, or an excellent pizza…

And in case the restaurant is not located close to the hotel we'll be happy to take you there and then come and pick you up at the end of your dinner with our shuttle service.
Are you organised for food intolerances and celiacs?
Of course, we devote special attention to the needs of customers with food intolerances and allergies.

In order to be able to provide you the best possible service, we kindly ask you to inform us at the time of booking.

WELLNESS CENTRE

Does the hotel have a wellness centre?
Yes, you will have the opportunity to relax in our Wellness Centre throughout your stay, from 10.00 a.m. to 8.00 p.m., with Finnish sauna, Turkish bath, Roman calidarium with mountain herbs, bio sauna, ice waterfall, emotional showers, Scottish shower,10 sessions whirlpool with water games and waterfall and relaxation area with herbal teas
Is the hotel equipped with a swimming pool?
Ours is a heated outdoor whirlpool, much appreciated especially during the winter days under a beautiful snowfall!

It is always open from 10 a.m. to 8 p.m.!
Can children access to the wellness centre and to the pool?
The entrance to the wellness centre is allowed only to guests who are older than 16 years.

Children can use the outdoor heated whirlpool from 10.00 a.m. to 5.30 p.m., accompanied by an adult.
Is it possible to access the spa and the outdoor whirlpool on the day of departure?
Our goal is to ensure maximum relaxation to all guests, for this reason to avoid overcrowding of the spa, on the day of departure the wellness centre and the outdoor whirlpool are not included in the offer.

We invite you in any case to contact the reception to check the availability on the day of your departure.

SPORT

Is the hotel equipped with a gym?
No, but we can recommend to our guests some external facilities in the vicinity.
Do you have a ski storage?
We have a ski storage at the shop RENTAPLAY, associated and very handy, situated at the start of the cable way, with direct access to the ticket office and to the escalators.

You will be entitled to free storage of skis, boots and poles during the entire holiday.

If you need to rent the equipment, you will get a 10% discount by presenting to the store the special coupon that we provide at the time of check-in.
How can I organise for the ski pass?
Very convenient! You can connect to the web site SNOWIT from the comfort of your home, book the ski pass and withdraw them once you arrive at Champoluc at the ski storage/shop RENTAPLAY!
How far away are the skiing facilities? Do you have a shuttle bus?
The mountain transport facilities are only 850 m. from us. We will take you to the departure of the cable way every morning with departures every half hour starting from 8.30 until 11.30 a.m.

If you wish, you can also take advantage of two returns, at 4.00 or at 4.30 p.m., but in this case, it is necessary to book in advance.
Do you have bicycles?
We have also thought about this! We have basic mountain bikes that are at your disposal free of charge, if instead you want the comfortable EBIKE, asking at the reception we will call Reuben, from the store Telemark associated with us, who will find the perfect bike for your tour!
If you want instead a comfortable EBIKE, ask at the reception desk: we will call Ruben, from the store Telemark associated with us, and he will find the perfect bike for your tour!
If I do not ski, is there still something to do in Champoluc?
Of course! Our beautiful Valley offers many possibilities for those who do not like downhill skiing: from cross-country skiing, to snowshoes, from ice-skating to the relaxing treatment proposed by our Wellness Centre... and much more!

CHAMPOLUC

Are you far from the centre of Champoluc?
In fact, it is precisely the opposite! We are right in the centre of Champoluc, only 1 minute from the main street
How can I reach Champoluc?
Go on the page “WHERE WE ARE” of the website of the hotel to get to know all the details.
Where can we leave the car?
The hotel has a large free outdoor parking, situated right on the back of the facility.

Otherwise if you want there are also indoor car parking spaces with a daily supplement of € 8.
Places are limited and for this reason we recommend booking in advance?
I expect to not arrive by car... are there other ways to reach your hotel

To receive further information do not hesitate to write an email to info@hotelrelaisdesglaciers.com and we will be happy to provide you with all the logistic support possibl.

VARIOUS

Can I connect to Wi-Fi?
Yes, it is possible to take advantage of the free wi-fi in the rooms and common areas, just connect by entering your email.
Can I take with me my four-legged friend?
Unfortunately, we do not accept pets in our hotel, we trust in your understanding.

Our
offers

see all

THE QUIET OF NOVEMBER

From
94,00
per day per bedroom

THE SNOW ON THE IMMACULATE CONCEPTION

From
189,00
per day per bedroom

THE WARMTH AND TRADITIONS OF DECEMBER

From
84,00
per day per bedroom

THE MAGIC OF CHRISTMAS IN THE MOUNTAINS

From
159,00
per day per bedroom

WELLNESS AND RELAXATION FOR THE NEW YEAR

From
255,00
per day per bedroom

SKIING AND ADRENALINE DURING JANUARY

From
94,00
per day per bedroom

WHITE WEEK DURING MARCH

From
141,00
per day per bedroom

Request
a quote



or contact us at
Mandatory Fields *
Route G.B. Dondeynaz, 9
11020 Champoluc - Ayas - (Ao)
info@hotelrelaisdesglaciers.com
Tel. +39 0125/308182
Fax +39 0125/308300
P.Iva 00633200076
Privacy Policy
Credits TITANKA! Spa © 2018