Faq

Absolutely yes! You can go directly on our website, search for the dates, check for the availability and with just a few clicks you can book your holiday.

For those who prefer instead a direct contact, our email address is richieste@hotelrelaisdesglaciers.com

Precisely! If you book directly you have many advantages, such as:

1. Best Guaranteed Rate!
2. A welcome glass of Prosecco at the bar
   
3. 5% discount on spa treatments if booked before arrival
4. You can insure your holiday with Allianz BOOKING PROTECTION
5. Customization of offers and quotations directly with us

A reservation is confirmed only upon receipt of a credit card number as guarantee or of a deposit in addition to the confirmation mail, all in the modes and times set by the offer.

The availability and the rates of the rooms and of the treatments are very variable on the basis of the evolution of the occupancy, of the events scheduled and of the season. We invite anyone has doubts or problems to confirm a reservation, to contact us to find together the best solution available.

Certainly, our cancellation policy is provided at the time of booking.

To ease your worries, you can activate the insurance "Booking Protection" by Allianz Global Assistance, (you will find the link on the first page of our web site) the insurance policy that protects your holiday in case of cancellation of the reservation, interruption of the stay or delayed arrival at our hotel.

No, not all rooms have a balcony.

At the time of booking you can ask for the availability of a room with a balcony.

Yes, the prices indicated do not include the tax, which applies in the figure of € 1,60 per person per day starting from the age of 14, VAT not applicable and for a maximum of 7 days.

We guarantee the delivery of the room from 3.00 p.m. but it is possible to arrive also early in the morning at the hotel and take advantage of some services, including the Wellness Centre starting from 10.00 a.m.

We accept the following modes of payment: cash, ATM, credit cards (except American Express) or bank transfer

It is very easy! Just subscribe to our newsletter directly from our web site or follow us on Facebook or Instagram and you will always be informed about all the news, browse through our photos, know in advance the events that we have in program and be always connected with us!

Yes, breakfast is our strong point... An abundant breakfast buffet based on typical products of the Valle d'Aosta with cakes, cookies, homemade jams, fresh fruit, show cooking with eggs, pancakes, crepes and much more… awaits you every morning, included in the price of the room.

We thought to pamper our guests with a very special service: we want to allow everyone to enjoy a well-deserved rest as they expect to enjoy during a holiday.

For this reason the breakfast service is guaranteed for the whole morning from 7.30 until 11.30 a.m.!

No, we don’t have a restaurant but we are in the center of the village and the culinary proposal of Champoluc will win you over... We will be at your complete disposal to recommend a local according to your tastes...from the gourmet restaurant, to the typical Aosta-Valley place, to the hut at high altitude or an excellent pizza... 

 If you just want to tease something do not worry we have a small card available all day from 12.30 to 21.00 where you can taste chopping boards of cold cuts from our farm, sandwiches, bruschetta etc...   link.

Our philosophy is: “Follow your favourite rhythms, no timetables, no constraint. The freedom to choose is a luxury that makes your holiday unique and personalized".

Of course, we devote special attention to the needs of customers with food intolerances and allergies.

In order to be able to provide you the best possible service, we kindly ask you to inform us at the time of booking.

Yes, you will have the opportunity to relax in our Wellness Centre throughout your stay, from 10.00 a.m. to 8.00 p.m., with Finnish sauna, Turkish bath, Roman calidarium with mountain herbs, bio sauna, ice waterfall, emotional showers, Scottish shower,10 sessions whirlpool with water games and waterfall and relaxation area with herbal teas

Ours is a heated outdoor whirlpool, much appreciated especially during the winter days under a beautiful snowfall!

It is always open from 10 a.m. to 8 p.m.!

The entrance to the wellness centre is allowed only to guests who are older than 16 years.

Children can use the outdoor heated whirlpool from 10.00 a.m. to 5.30 p.m., accompanied by an adult.

Our goal is to ensure maximum relaxation to all guests, for this reason to avoid overcrowding of the spa, on the day of departure the wellness centre and the outdoor whirlpool are not included in the offer.

We invite you in any case to contact the reception to check the availability on the day of your departure.

No, but we can recommend to our guests some external facilities in the vicinity.

We have a ski storage at the shop RENTAPLAY, associated and very handy, situated at the start of the cable way, with direct access to the ticket office and to the escalators.

You will be entitled to free storage of skis, boots and poles during the entire holiday.

If you need to rent the equipment, you will get a 10% discount by presenting to the store the special coupon that we provide at the time of check-in.

Very convenient! You can connect to the web site SNOWIT from the comfort of your home, book the ski pass and withdraw them once you arrive at Champoluc at the ski storage/shop RENTAPLAY!

The mountain transport facilities are only 850 m. from us. We will take you to the departure of the cable way every morning with departures every half hour starting from 8.30 until 11.30 a.m.

If you wish, you can also take advantage of two returns, at 4.00 or at 4.30 p.m., but in this case, it is necessary to book in advance.

We have also thought about this! We have basic mountain bikes that are at your disposal free of charge, if instead you want the comfortable EBIKE, asking at the reception, from some Chapoluc's store who will find the perfect bike for your tour!
If you want instead a comfortable EBIKE, ask at the reception desk: we will call Ruben, from the store Telemark associated with us, and he will find the perfect bike for your tour!

Of course! Our beautiful Valley offers many possibilities for those who do not like downhill skiing: from cross-country skiing, to snowshoes, from ice-skating to the relaxing treatment proposed by our Wellness Centre... and much more!

In fact, it is precisely the opposite! We are right in the centre of Champoluc, only 1 minute from the main street

Go on the page “WHERE WE ARE” of the website of the hotel to get to know all the details.

The hotel has a large free outdoor parking, situated right on the back of the facility.

Otherwise if you want there are also indoor car parking spaces with a daily supplement of € 8.

I expect to not arrive by car... are there other ways to reach your hotel

To receive further information do not hesitate to write an email to info@hotelrelaisdesglaciers.com and we will be happy to provide you with all the logistic support possibl.

Yes, it is possible to take advantage of the free wi-fi in the rooms and common areas, just connect by entering your email.

Unfortunately, we do not accept pets in our hotel, we trust in your understanding.